You must include your VIP number with every email you send to us.
It is prohibited to share your VIP number or password with third parties or allow them to use it.
Your VIP number is linked to your email address.
If you wish to change your email address, please provide the old and new email addresses, the city
(where the membership originated), and your VIP number.
Read below how and what you can do if you want to request one or more songs:
Request songs:
What can I do first?
Before submitting a request, first check if only a text change
is possible. (So look at the images, not just the text!)
It often happens that cards or diplomas are requested, but where
actually only a text change is needed.
We know that the number of cards has become enormous in the meantime, so it takes a bit of searching…
That is why we have also created an overview in alphabetical order. How do I submit a request? If you want to request a card, this is only possible if you send us an email including your VIP number. No request will be accepted without a VIP number! Passwords do not need to be provided. When submitting a request, it is necessary to mention the text you want on it. All texts are created WITHOUT capital letters by default; if you do wish to use capital letters, you must mention this, including characters such as: comma, exclamation mark, etc. Important: Try to keep the texts as short as possible!! A description or explanation is always welcome. What happens when I have emailed my request? When we receive a request, we first check if we already have this request or if it only involves a text change. If not, we check if we can make your request immediately. If that is not possible, you will receive an email stating that your request has been accepted and placed on our waiting list. This does not mean that if you are at the bottom of our waiting list, the card will be made last. This is because we do not only look at the date of your request. How long does it take before my request is ready? We can never say exactly how long it will take. We always try to make requests as quickly as possible, but this is not always possible. Sometimes we need 3 days for one request, and sometimes only 15 minutes. Please do keep in mind that receiving a request takes time. This is because we usually have around 150 requests on the waiting list, so unfortunately we cannot make everything immediately. As a result, some requests may remain on the waiting list for a little longer. It can also sometimes help us if we have a photo or an image of your request. That might shorten the duration of the application.
Do not send small and unclear photos or images! How do I know that my request has been made? Once we have made your request, it will be sent once to your email address. If this fails because your mailbox is full, or for any other reason you cannot receive mail, we will not send it again. Your request will, however, be placed on the VIP pages with the next update. With the exception of text changes and nameplates. Why has the text on the website changed for my request? For requests, we may change the text when posting them on the website. We do this if we believe an adjustment is needed to make your request accessible to everyone. For example: Henk’s shoes will become: my shoes.
Text change:
How do I request a text change?
For a text change, you must also provide your VIP number, not your password.
You provide the text from the card you want to change, and the link under which the card is
posted. (Category)
Then you indicate which text you want to place below the card.
All texts are created WITHOUT capital letters by default; if you do
wish to use capital letters, you must mention this, including characters such as:
comma, exclamation mark, etc. How long does it take for my text change to be ready? Text changes are created almost immediately. And they are also sent right away. With the exception of large requests. Can I choose another language? Yes, it is possible to request translations. With the exception of language characters other than the standard keyboard. We do not translate ourselves, so the translation must be emailed to us! You provide the text from the card you want to change, and the link under which the card is posted. (Category) Then you indicate which text you want to place below the card. All text is created WITHOUT capital letters by default. If you wish to use capital letters, you must specify this, including characters such as: comma, exclamation mark, etc.
Name tags:
How do I request the name tags?
Please provide your VIP number, not your password.
Note the order number and state the name you would like on them.
If order numbers are missing, we will place the names ourselves based on
the number of requests. How are the name tags made? They are made using the same font as on our daily routine cards. For first and last names, the font will be smaller than for first names only. Please note: the names are copied verbatim. If we receive a request with capital letters, the name tags will be written in capital letters! This also applies if the orders contain one or no capital letters. How long does it take for my request to be ready? Name tags are made almost immediately. And they are also shipped right away.
Diplomas:
How do I request a diploma?
Enter your VIP number, not your password.
Include the “main text” of the diploma.
Along with this, an explanation or description (if necessary).
If you wish to add text, such as: name or date, year or group, signature,
or other details, please indicate this.
Calendars:
How do I request a calendar?
Enter your VIP number, not your password.
State the “main text” of the calendar.
Provide an explanation or description of your request.